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Customer Service and Sales Specialist

2 months ago

Oviedo, Florida, United States Scenthound Full time
Compensation: $18.00 per hour

Benefits:
  • Performance-based bonuses
  • Competitive salary structure
  • Complimentary uniforms
  • Comprehensive training and development programs
Perks and Benefits:
  • Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and other pathways
  • Attractive hourly wage with additional tips and sales bonuses
  • Merit-based salary increases
  • Paid time off
  • Free service membership
Position Overview:

The Sales & Front Desk Associate plays a vital role at Scenthound, concentrating on promoting memberships while delivering outstanding service to every client.

Key Requirements:
  • Proven sales experience with a focus on membership sales
  • Background in customer service (retail or hospitality)
  • Proficiency in technology and computer systems
  • A genuine passion for dogs and their health and wellness
  • Reliable means of transportation
  • Willingness to work in a smoke-free environment
  • Veterinary technician experience is a plus
Ideal Candidate:

We seek a driven team player who is enthusiastic about sales and customer service. A successful Sales & Front Desk Associate is sociable, self-motivated, an independent thinker, and a compassionate dog enthusiast. We are looking for someone eager to progress their career through our structured training pathway to become a Scenthound Manager.

Responsibilities:
  • Promote membership sales through education on health and wellness
  • Achieve key performance metrics, including average ticket price and rebooking ratios, through memberships, service add-ons, and retail sales
  • Generate membership leads and follow up with prospective members
  • Handle phone inquiries, schedule appointments, and manage customer profiles and records
  • Oversee cash handling and maintain the cash drawer
  • Manage customer expectations, address concerns, and retain memberships
  • Maintain cleanliness and organization of the reception area in accordance with Scenthound's standards
  • Perform additional tasks as assigned by the Scenter Manager
Skills and Competencies:
  • Confidence in selling services and products
  • Ability to connect with clients (both canine and human) and deliver exceptional customer service
  • Capacity to learn about our offerings and educate dog owners, aligning with our values and culture
  • Effective communication skills with team members and clients (in-person and via phone)
  • Ability to independently resolve issues using Scenthound's values and culture as a framework
  • Attention to detail
  • Strong time-management skills; efficiently scheduling appointments
  • Accountability; uphold Scenthound's standards for oneself and others