Care Coordinator

7 days ago


Oviedo, Florida, United States AdventHealth Full time
About the Role

We are seeking a highly skilled Care Coordinator to join our team at AdventHealth Senior Care. As a Care Coordinator, you will play a vital role in delivering exceptional patient experiences and providing high-touch assistance to our members.

Key Responsibilities
  • Welcome members appropriately and accurately update, verify, and enter member demographics into our system.
  • Provide education to members regarding test locations, portal use, and follow-up actions.
  • Document all interactions within our designated system to ensure regulatory requirements are met.
  • Schedule and confirm member appointments.
  • Answer phone calls in a timely and friendly manner, including documentation of the call.
  • Collect copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service.
Requirements
  • High school graduate or equivalent.
  • Preferred qualifications include a graduate degree from an accredited medical assistant program and certification in a relevant field.
  • A flexible and positive attitude, as well as a welcoming and nurturing attitude toward our member population.
  • Strong computer skills and basic knowledge of Microsoft Excel.
About AdventHealth

AdventHealth is a place where you can thrive professionally and grow spiritually, by extending the healing ministry of Christ. We value our team members and offer a range of benefits and perks to support their well-being.


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