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Bilingual Customer Service Representative
2 months ago
This is a remote position with Kirsten and Associates.
About the CompanyKirsten and Associates provides emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owners package.
Our company is a leading provider of roadside assistance services, working with eleven out of fifteen top insurance carriers to support their customers. We also partner with 75% of new passenger vehicles sold in the U.S. to provide their customers with roadside assistance.
Job Responsibilities- Respond to incoming contacts from customers in a professional and efficient manner.
- Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures.
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
- Mitigate customer escalations through effective decision making and problem-solving skills.
- Leverage multiple systems and tools to effectively handle customer contacts.
- Simultaneously handle multiple tasks including contact handling and data processing.
- Passion for working within a group environment that delivers exceptional customer experiences.
- Demonstrated customer service skills, preferably in a retail and/or contact center environment.
- Effective decision-making, problem-solving and follow-up skills.
- Excellent verbal and written business communication skills.
- Ability to multi-task in a fast-paced environment and handle shifting priorities.
- Strong attention to detail.
- Intermediate computer skills, including proficiency in Windows navigation and MS Office.
- This is a best-fit opportunity for Service Partners who want to service from 8:00 a.m. 12:00 p.m. ET and/or 4:00 p.m. 8:00 p.m. ET as 50% of intervals offered fall in these drive time windows.
- A working knowledge of Google Maps and other mapping resources.
- Affordable PPO Healthcare and Dental Options Available.
