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Title and Escrow Operations Manager
2 months ago
Homeward is dedicated to eliminating uncertainties in homebuying by developing financial solutions that empower buyers and sellers, ensuring certainty and convenience in the real estate landscape.
As a dynamic, remote-first startup in the real estate sector, we collaborate with agents to provide innovative products and services, enabling clients to purchase with cash, sell with confidence, and coordinate their moves seamlessly, regardless of market conditions.
Our comprehensive services encompass offers, mortgage solutions, and title services, streamlining the home buying process.
Founded in 2018 by Tim Heyl, a seasoned industry expert and leader of one of the nation’s fastest-growing agent teams, Homeward's mission is deeply rooted in personal commitment, having begun with Tim purchasing the first customer’s home using his own savings.
Our Core Values:
The Golden Rule, One Team One Dream, and Calm Focus.
About the Opportunity
Homeward Title is in search of a high-performing Title & Escrow Manager to oversee our operations.
The Title and Escrow Manager will lead a team of Escrow Officers and Assistants responsible for processing title documents and communicating essential closing details to clients.
This role involves managing workflows to ensure timely completion of transactions by coordinating the acquisition of necessary Title & Escrow information. Familiarity with standard practices and procedures within the title and escrow industry is essential.About You:
- 5+ years of leadership and team management experience in the title sector
- Escrow license required
- Comprehensive understanding of the title process from initiation to conclusion
- Proven success in the title and settlement field
- Experience managing a title agency with a focus on resale transactions
- Previous experience in launching and scaling operations is highly advantageous
- Familiarity with Qualia is preferred but not mandatory
- Exceptional organizational skills, attention to detail, and a proactive approach to resolving discrepancies
- Customer-focused with the ability to prioritize tasks in a fast-paced, evolving environment while exceeding client expectations
- Strong communication skills
- Tech-savvy and quick to learn new software
- Positive, empathetic attitude with a willingness to assist as needed.
Key Responsibilities:
- Collaborate with the Homeward Title management team to formulate, communicate, and implement new policies and procedures to facilitate market growth.
- Address challenges to enhance the implementation of best practices.
- Ensure compliance across documentation, audits, and issue resolution.
- Analyze critical reports, scrutinize data, and make informed decisions for teams of Escrow Officers, Escrow Assistants, Funders, and Examiners.
- Serve as a subject matter expert on state-specific issues and collaborate with other departments to provide title recommendations.
- Act as the primary contact for urgent market concerns.
Compensation and Benefits
- Salary: $90,000 - $100,000
- Company-wide bonus
- Remote-first work environment
- Exciting stock option grants for all full-time employees
- 401(k) employer contribution match
- Comprehensive health and wellness benefits, including medical, dental, vision, and life insurance
- Generous vacation policy with twenty days of vacation, five sick days, twelve company holidays, and two floating holidays annually
- Paid parental leave of up to 14 weeks
Value-Driven Employee Experience
THE GOLDEN RULE
It’s simple:
Treat others as we wish to be treated.
We prioritize empathy in all interactions, whether with colleagues or clients, valuing people over profits.
CALM FOCUS: In the fast-paced tech and real estate industries, we maintain focus on our larger objectives, allowing us to create solutions that resonate with our customers.ONE TEAM, ONE DREAM: We understand that significant challenges require collaborative solutions, recognizing that addressing customer experiences holistically necessitates teamwork across all departments.