Escrow Operations Manager

4 weeks ago

Austin, Texas, United States PulteGroup Full time
Job Summary:

As an Escrow Manager at PulteGroup, you will play a critical role in achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes. You will develop internal and external customer relationships, prepare and maintain branch budgets, and manage and develop branch staff.

Key Responsibilities:
  • Ensure daily branch operations are conducted in accordance with operations standards.
  • Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing.
  • Ensure quality customer service by monitoring and responding to customer inquiries through Pulte Group's customer service management system (CQE).
  • Serve as the point of contact for customer questions and concerns as needed.
  • Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue.
  • Market the value of Pulte Group to customers, realtors, and other lenders.
  • Perform as a team member in allocating and coordinating the workflow.
  • Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
  • Keep abreast of area competitors' products, services, and costs.
  • Maintain and foster branch participation in division/community events and promote Pulte values and culture.
  • Act as a liaison between all parties to the transaction within the Title & Settlement Process.
  • Handle all aspects of the settlement transactions and facilitate closings.
  • Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes.
  • Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy.
  • Perform other duties as assigned.
Requirements:
  • Minimum High School Diploma or equivalent.
  • Licensing requirements as required by State/Federal Agencies.
  • Notary Public license requirements as required by State.
  • Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience.
  • Supervisory Minimum of 2 years at a supervisory level or above.
  • Specialize in RESPA with understanding of company's underwriting guidelines.
  • Understanding of title and settlement rules and regulations.
  • Effective communication, presentation, and organization skills.
  • Capacity to work in a multi-location team environment.
  • Ability to prioritize conflicting demands and meet department needs with available resources.
  • Efficient in Microsoft Windows, Outlook, Excel, One Note, and Softpro is a plus.
  • Loyal: Shows firm and constant support to a cause.
  • Team Player: Works well as a member of a group.
  • Functional Expert: Considered a thought leader on a subject.
  • Self-Starter: Inspired to perform without outside help.
  • Goal Completion: Inspired to perform well by the completion of objectives.
  • Resolve complex problems and execute complex transactions as needed.

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