Escrow Operations Manager

3 weeks ago

Austin, Texas, United States ECA Staffing Solutions, Inc. Full time

Job Summary: We are seeking a highly skilled Escrow Operations Manager to join our team at ECA Staffing Solutions, Inc. The successful candidate will be responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.

Key Responsibilities:

  • Ensure daily branch operations are conducted in accordance with operations standards.
  • Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing.
  • Ensure quality customer service, monitor, and respond to customer service management system (CQE).
  • Serve as a point of contact for customer questions and concerns as needed.
  • Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue.
  • Market the value to customers, realtors, and other lenders.
  • Perform as a team member in allocating and coordinating the workflow.
  • Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
  • Keep abreast of area competitors' products, services, and costs.
  • Maintain and foster branch participation in division/community events and promote values and culture.
  • Act as liaison between all parties to the transaction within the Title & Settlement Process.
  • Handle all aspects of the settlement transactions and facilitate closings.
  • Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes.
  • Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy.

Requirements:

  • Minimum High School Diploma or equivalent.
  • Licensing requirements as required by State/Federal Agencies.
  • Notary Public license requirements as required by State.
  • Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience.
  • Supervisory: Minimum of 2 years at a supervisory level or above.
  • Specialize in RESPA with understanding of company's underwriting guidelines.
  • Understanding of title and settlement rules and regulations.
  • Effective communication, presentation, and organization skills.
  • Capacity to work in a multi-location team environment.
  • Ability to prioritize conflicting demands & meet department needs with available resources.
  • Efficient in Microsoft Windows, Outlook, Excel, One Note, and Softpro is a plus.
  • Loyal: Shows firm and constant support to a cause.
  • Team Player: Works well as a member of a group.
  • Functional Expert: Considered a thought leader on a subject.
  • Self-Starter: Inspired to perform without outside help.
  • Goal Completion: Inspired to perform well by the completion of objectives.
  • Resolve complex problems and execute complex transactions as needed.

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