Technical Support Specialist 3
4 weeks ago
We are seeking a highly skilled Technical Support Specialist 3 to join our team at 4P Consulting Inc. This role will provide frontline computer systems and application diagnostics and support, as well as serve as the primary communications channel between the customer, support personnel, and management.
Key Responsibilities- Monitor the primary SCADA and ancillary systems for health and availability
- Provide front-line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
- Notify key customers for the coordination of system outages and events that may impact other critical systems
- Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
- Thoroughly track and document cases to completion with the help of EMS Department personnel
- Formal education in Computer Science or related IT field or equivalent experience is required
- Excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner
- Ability to apply excellent customer service skills
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory compliance requirements
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Working knowledge of Windows-based operating systems
- Working knowledge of AIX or other UNIX-based operating systems
- Working knowledge of distributed computer networks
- Ability to build and maintain relationships with key customers
- Ability to work nights, weekends, and holidays as part of a rotating shift
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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