Technical Support Specialist 3

4 weeks ago


Birmingham, Alabama, United States 4P Consulting Inc Full time
Job Summary

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.

Key Responsibilities

Day to day monitoring of the primary SCADA and ancillary systems for health and availability
Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Thoroughly track and document cases to completion with the help of EMS Department personnel

Requirements

Formal education in Computer Science or related IT field or equivalent experience is required
Ability to apply excellent customer service skills
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system
Ability to follow and properly apply both Change Management processes and knowledge-based procedures
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus
Ability to build and maintain relationships with key customers
Ability to work nights, weekends, and holidays as a part of rotating shift
Critical thinking/Problem solving abilities

Additional Requirements

Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
The successful candidate must adhere to Separation Protocol
The successful candidate must pass all requirements required by the Southern Company Insider Threat Program
Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected
This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

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