Technical Support Specialist

4 weeks ago


Birmingham, Alabama, United States Southern Company Full time
Job Summary:

As a Technical Support Specialist at Southern Company, you will be responsible for providing advanced technical support to customers and internal teams. This role requires a strong understanding of wireless services, network elements, and LTE/Telecom systems. You will work closely with engineering and IS teams to develop and implement new products and services, and provide feedback to product development and sales on functionality of new subscriber units and features.

Key Responsibilities:

* Provide Tier II and Tier III support to customers and internal teams
* Troubleshoot and resolve technical issues using Customer Ops, Remedy, and InfoLINC ticket tracking software
* Collaborate with engineering and IS teams to develop and implement new products and services
* Provide feedback to product development and sales on functionality of new subscriber units and features

Requirements:

* Extensive knowledge of OAP, Remedy, InfoLINC, VMS, and SMS applications
* Strong working knowledge of Ops Center and other troubleshooting applications
* Ability to analyze log files and network captures
* Excellent analytical, organizational, planning, and implementation skills
* Strong written and oral communication skills
* Ability to meet deadlines and work independently

Preferred Qualifications:

* 4-year bachelor's degree in a technical field or related experience
* 3+ years of Tier 1 support experience

About Us:

Southern Company is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond. We are committed to providing clean, safe, reliable, and affordable energy with excellent service. Our mission is to transform energy into economic, environmental, and social progress for tomorrow. We are an equal opportunity employer and welcome applications from diverse candidates.

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