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Client Success Coordinator

2 months ago

Baltimore, Maryland, United States Danaher Corporation Full time
Position Overview:
As a vital member of Danaher Corporation, the Customer Success Specialist plays a crucial role in enhancing client satisfaction and driving product utilization. This position is based in a dynamic environment where chromatography solutions are at the forefront of scientific advancement.

Key Responsibilities:
- Address incoming inquiries from clients via web and phone, providing essential product, sales, and technical insights.
- Diagnose and resolve customer issues effectively.
- Facilitate the onboarding process for new clients while promoting additional products to existing customers.
- Ensure that the designated territory achieves or surpasses performance benchmarks.
- Maintain professionalism and a positive demeanor, contributing to a collaborative team culture.

Essential Qualifications:
- A Bachelor’s Degree in a Life Science discipline is mandatory.
- Exceptional organizational abilities with a keen eye for detail.
- Strong analytical skills to prioritize customer support effectively.
- A valid driver’s license is required.

Travel Requirements:
- Willingness to travel up to 10% for industry events or scientific conferences.

Preferred Experience:
- A minimum of one year in a scientific support role within a sales context is advantageous.

Work Environment:
Danaher Corporation promotes a flexible work culture, allowing eligible employees to work remotely. We are committed to fostering a diverse and inclusive workforce, ensuring equal opportunities for all individuals regardless of their background.

Compensation:
The salary range for this position is between $70,000 and $80,000, with potential for bonuses and a comprehensive benefits package, including paid time off and health insurance options.