Customer Service Representative

1 day ago


Florence, Kentucky, United States Citi Full time
Job Summary

Citi is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Assist clients with evaluating and resolving service inquiries across various platforms
  • Effectively utilize computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge of Citi products and services
  • Analyze and identify potential risks and develop solutions to meet client needs
  • Complete tasks in an accurate and efficient manner
  • Solve disputes and retain clients while minimizing operating loss
Requirements
  • 1-3 years of work experience in a related role
  • Proficient in Microsoft Office and Windows Operating Systems
  • Demonstrated experience in solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Excellent technical and data entry skills
What We Offer
  • Competitive rates starting at $20.00/hr
  • Day 1 Health Benefits
  • Onsite Fitness Center
  • Onsite Medical facility
  • Flexible Work Strategies
  • Collaborative team environment
  • 401(k) match
  • Tuition Reimbursement
  • Career Development opportunities

Citi is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace.



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