Customer Service Representative

5 days ago

Florence, Kentucky, United States Citigroup Inc Full time
Job Summary

Citigroup Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service function, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Client Communication: Respond to client inquiries via phone, email, and other communication channels, providing accurate and timely information to resolve their issues.
  • Issue Resolution: Analyze and resolve client complaints and issues, escalating complex cases to senior team members as needed.
  • Product Knowledge: Develop and maintain in-depth knowledge of Citigroup's products and services, including features, benefits, and usage.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance the client experience and reduce resolution times.
  • Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless client service and support.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2-4 years of experience in a customer-facing role, preferably in a financial services industry.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
  • Technical Skills: Proficient in Microsoft Office and Windows Operating Systems, with the ability to learn and adapt to new technologies.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Career development opportunities, including training and mentorship programs, to help you advance your career.
  • Collaborative Environment: Collaborative and dynamic work environment, with a focus on teamwork and open communication.

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