Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Planet Fitness - Midwest Management Group.
Job SummaryThe Member Service Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Greet and Assist Members
- Provide a warm and welcoming experience to members, prospective members, and guests.
- Answer phone calls and respond to member inquiries in a timely and professional manner.
- Front Desk Operations
- Check members into the system and process new member sign-ups.
- Facilitate updates to member accounts and resolve any issues that may arise.
- Customer Service
- Respond to member questions and concerns in a professional and empathetic manner.
- Escalate issues to Assistant Manager or Manager as needed.
- Club Maintenance
- Assist in maintaining the cleanliness and organization of the club.
- Customer Service Background
- Previous experience in customer-facing roles is preferred.
- Basic Computer Proficiency
- Ability to navigate our membership software and other systems.
- Physical Demands
- Ability to stand and walk for extended periods.
- Occasional lifting of up to 50 pounds.
- Free Gym Membership
- Enjoy access to our state-of-the-art facilities and equipment.
- Paid Biweekly
- Competitive hourly rate.
- Safety Precautions
- Facial coverings provided for all employees.
- Daily wellness checks and temperature screenings.
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