Customer Service Representative

1 week ago


Florence, Kentucky, United States Planet Fitness - Midwest Management Group Full time
Job Title: Member Service Representative

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Planet Fitness - Midwest Management Group.

Job Summary

The Member Service Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet and Assist Members
    • Provide a warm and welcoming experience to members, prospective members, and guests.
    • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Front Desk Operations
    • Check members into the system and process new member sign-ups.
    • Facilitate updates to member accounts and resolve any issues that may arise.
  • Customer Service
    • Respond to member questions and concerns in a professional and empathetic manner.
    • Escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance
    • Assist in maintaining the cleanliness and organization of the club.
Requirements
  • Customer Service Background
    • Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency
    • Ability to navigate our membership software and other systems.
  • Physical Demands
    • Ability to stand and walk for extended periods.
    • Occasional lifting of up to 50 pounds.
Benefits
  • Free Gym Membership
    • Enjoy access to our state-of-the-art facilities and equipment.
  • Paid Biweekly
    • Competitive hourly rate.
  • Safety Precautions
    • Facial coverings provided for all employees.
    • Daily wellness checks and temperature screenings.


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