Membership Services Coordinator

7 days ago


Columbus, Ohio, United States Haslam Sports Group Full time
Membership Services Representative

Columbus Crew is seeking a highly skilled Membership Services Representative to deliver exceptional fan experiences and drive membership growth. As a key member of our team, you will be responsible for building strong relationships with our valued season ticket members, identifying opportunities for business growth, and creating unique experiences that exceed their expectations.

Key Responsibilities:
  • Develop and execute creative solutions to ensure a high level of satisfaction with the Crew brand
  • Build and maintain positive relationships with season ticket members through proactive communication and personalized service
  • Identify opportunities for up-sells, add-ons, and referral business from clients
  • Collaborate with sales representatives to maximize revenue and drive business growth
  • Support match-day responsibilities, including on-field program execution and membership service program execution
Requirements:
  • College graduate (4-year degree) required
  • Minimum of 1-2 years of successful experience in sports, hospitality, or entertainment preferred
  • High proficiency in building and maintaining positive relationships
  • Ability to communicate effectively with a diverse population
  • Ability to establish priorities and manage time effectively
  • Creatively find solutions to individual challenges and problems
What We Offer:
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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