Service Coordinator

2 days ago


Columbus, Ohio, United States Dixie Electric, Plumbing & Air Full time
Service Coordinator Job Description

We are seeking a highly skilled and organized Service Coordinator to join our team at Dixie Electric, Plumbing & Air. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities:
  • Schedule and dispatch service calls and quoted work to ensure timely completion.
  • Communicate effectively with customers and technicians to ensure satisfaction.
  • Work collaboratively with other locations to establish technician coverage.
  • Process work orders and update Service Titan accordingly.
  • Process timesheets and time-off request forms, and assist with payroll issues.
  • Respond to and resolve customer issues in a professional and timely manner.
  • Collect payments and process finance paperwork.
  • Follow up on purchase orders and coordinate deliveries.
  • Place orders and stock office supplies.
Requirements:
  • Three years' experience in scheduling or dispatching in the HVAC, electrical, plumbing, or automotive industry.
  • Proficient in Microsoft Office Suite, with a focus on Microsoft Word and Excel.
  • Service-Titan experience is preferred.
  • Excellent customer service, critical thinking, problem-solving, and organizational skills.
  • Ability to prioritize, adapt, and remain calm in stressful situations.
  • Ability to pass a drug test and background check.
  • Passion for helping others and presenting a professional, positive, and helpful attitude.
What We Offer:
  • Competitive wages.
  • 401K benefits with a match program.
  • Paid holidays.
  • Paid time off.
  • Health insurance plan for team members and their families.
  • Life insurance.
  • Long-term and short-term disability.
  • Vision insurance.
  • Dental insurance.
  • Incentive programs.
  • LegalShield.
  • Marketplace Chaplains.
  • On-staff National Certified Counselor.
  • Opportunity for professional growth and development.

Dixie Electric, Plumbing & Air is an Equal Opportunity Employer and a drug-free workplace. We comply with ADA regulations and do not discriminate against applicants based on race, color, religion, national origin, sex, sexual orientation, genetic information, or disability.


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