Service Operations Representative

1 week ago

Grand Rapids, Michigan, United States Essity UK Limited Full time

Customer Service Representative

Essity UK Limited is on the lookout for a Customer Service Representative to become a vital part of our dynamic team.

We seek individuals who reflect our core values, are willing to challenge the status quo, innovate, and adapt swiftly. Continuous improvement of our products and ourselves is at the heart of what we do. If this resonates with you, we would be eager to connect.

Key Responsibilities

  • Engage with customers through various communication channels including phone, email, and online platforms.
  • Foster a welcoming and professional atmosphere to enhance interactions with both internal and external stakeholders.
  • Process orders accurately, confirming product details, quantities, and billing information using computerized systems.
  • Ensure order accuracy and follow up with customers as necessary to meet their needs efficiently.
  • Provide customers with information regarding product warranties, satisfaction guarantees, and return policies.
  • Advise customers on product selections based on their requirements, pricing, and availability, aiming to boost customer satisfaction and profitability.
  • Identify, investigate, and resolve customer inquiries using various software systems.
  • Address discrepancies and offer timely resolutions, which may include creating Quality Notifications.
  • Assess the validity of customer complaints, identify root causes, and suggest corrective measures while maintaining accurate records.
  • Collaborate with Marketing, Quality Assurance, and Product Services when potential product issues arise.
  • Work closely with Sales to share detailed insights on opportunities and challenges.
  • Coordinate with multiple departments and external partners to provide information and expedite shipping processes.
  • Notify Supply Chain of any unusual demand patterns.
  • Provide pricing information upon request.
  • Handle customer payment information with confidentiality and process transactions securely.
  • Monitor scheduled shipments for timely delivery of expedited orders.
  • Inform customers about back orders and suggest alternatives when feasible.
  • Maintain an organized workspace and keep reference materials updated in accordance with company standards.
  • Meet defined performance metrics consistently.
  • Perform additional duties as necessary to achieve departmental objectives.

Qualifications

  • Preferred: Two-year degree or equivalent professional experience.
  • Experience with SAP/Sage is advantageous.
  • Proficient in PC applications including word processing, spreadsheets, email, and databases.
  • Prior experience in a customer service role is beneficial.
  • Typing speed of 25 WPM with 98% accuracy.
  • Skilled in 10-key data entry.
  • Strong verbal and written communication abilities.

What We Offer

At Essity, we recognize that every career journey is unique, and we empower our employees to reach their full potential within a supportive culture driven by a meaningful purpose.

We provide a collaborative and caring work environment, opportunities for personal development, and a commitment to health and safety, social responsibility, and innovation.

We are dedicated to equal employment opportunities and encourage applications from all qualified individuals, valuing diversity and inclusion in our workforce.

Together, we are making a positive impact every day.

  • Service Operations Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Lacks Enterprises Full time

    Lacks Enterprises, Inc. is currently looking for a dedicated Customer Service Representative to join our team on the 3rd shift.Key Responsibilities:Engaging with clients regarding their product orders.Inputting customer order information into the ERP system.Managing urgent order requests efficiently.Conducting inventory checks in the warehouse to verify...

  • Service Operations Representative

    1 week ago

    Grand Rapids, Michigan, United States Adabible Full time

    Client Support SpecialistAdabibleJob OverviewAdministrative / Office Management / Clerical - Full-timeFor many years, our dedicated team has been committed to serving our diverse and loyal clientele, consistently surpassing their expectations. Adabible is seeking a professional, courteous, and skilled individual to join our team of committed experts. The...

  • Customer Service Representative

    5 days ago

    Grand Rapids, Michigan, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Sales and Service Representative

    7 days ago

    Grand Rapids, Michigan, United States Leitz Tooling Systems LP Full time

    Job Summary:Leitz Tooling Systems LP is seeking a highly motivated and results-driven Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for maximizing sales, customer satisfaction, and supporting other sales members to ensure sales are maximized.Key Responsibilities:Actively engage in the...

  • Customer Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Xtend Full time

    Job SummaryXtend is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our credit union members, resolving issues, and ensuring a seamless experience.Key ResponsibilitiesMember Support: Respond to inbound calls,...

  • Customer Service Representative

    2 days ago

    Grand Rapids, Michigan, United States Domino's Pizza LLC Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key ResponsibilitiesGreet Customers with a Smile: Provide exceptional customer service by greeting customers with a smile and ensuring a positive experience.Operate Register: Accurately operate the...

  • Customer Service Representative

    4 days ago

    Grand Rapids, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Barista and Cashier at D&W Fresh Market. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, preparing coffee shop beverages and food, and operating a cash register with accuracy and...

  • Customer Service Representative

    4 days ago

    Grand Rapids, Michigan, United States FedEx Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx. As a key member of our Service Center Support team, you will be responsible for providing exceptional customer service, processing documentation, and performing administrative duties to ensure seamless operations.Key...

  • Customer Service Representative

    2 days ago

    Grand Rapids, Michigan, United States Enterprise Holdings Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at the Kalamazoo/Battle Creek International Airport. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key...

  • Field Service Representative

    2 months ago

    Grand Rapids, Michigan, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAs part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this...

  • Customer Service Representative

    3 days ago

    Grand Rapids, Michigan, United States You And Mrla Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at You And Mrla. As a key member of our sales team, you will be responsible for providing exceptional service to our guests, handling customer transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 days ago

    Grand Rapids, Michigan, United States Forest Hills Foods Full time

    Job SummaryForest Hills Foods is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and assistance to guests, ensuring a positive shopping experience.Key ResponsibilitiesCustomer Service: Provide highly satisfactory service and...

  • Customer Service Representative

    2 days ago

    Grand Rapids, Michigan, United States Public Storage Full time

    Job DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our company, from the initial contact to the final resolution of their storage needs.Key Responsibilities:Customer...

  • Customer Service Account Representative

    6 days ago

    Grand Rapids, Michigan, United States Cenveo Manufacturing Full time

    Job Description**About Cenveo Manufacturing**Cenveo Manufacturing is a leading North American manufacturer of envelopes. We are seeking an experienced Customer Service Representative with Account Manager experience to join our team in Kent, WA.**Key Responsibilities & Daily Duties:**Manage client accounts, process orders, and perform data entry...

  • Service Support Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Culligan Kaat's Water Conditioning Full time

    Culligan Kaat's Water ConditioningGrand Rapids, MIPART-TIME CUSTOMER SERVICE REPRESENTATIVECulligan, a leader in the water treatment industry, is seeking a skilled part-time Customer Service Representative for our Grand Rapids, MI office. KEY RESPONSIBILITIES:Utilize effective and courteous communication skills to engage with past, current, and prospective...

  • Customer Service Representative

    6 days ago

    Grand Rapids, Michigan, United States Domino's Franchise Full time

    Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise team, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Respond to customer inquiries and...

  • Operations Service Coordinator

    2 weeks ago

    Grand Rapids, Michigan, United States Kion Group AG Full time

    Position Overview:The Operations Service Coordinator plays a pivotal role in assessing both new and renewal service offerings, representing the comprehensive range of solutions provided by Kion Group AG. This includes the development of cost estimates tailored to the unique requirements of the client's Kion solutions. All relevant information will be...

  • Financial Services Representative

    4 days ago

    Grand Rapids, Michigan, United States Gesa Credit Union Full time

    About the RoleThe Personal Financial Services Representative is an entry-level position that plays a crucial role in assisting members by establishing new relationships, opening deposit accounts, and providing exceptional customer service.Key ResponsibilitiesProvide exceptional member service to all whom we serve.Solve problems, take ownership of member...

  • Sales and Customer Service Representative

    1 week ago

    Grand Rapids, Michigan, United States GREATLAND CORPORATION Full time

    Job DescriptionGREATLAND CORPORATION, a leading provider of web-based products and services, is seeking a highly motivated and experienced professional for the position of Sales and Customer Service Representative in our organization.Key Objectives:Responsible for sales and customer service activities, representing the company on inbound customer contact and...

  • Field Service Representative and Trainer

    2 weeks ago

    Grand Rapids, Michigan, United States Michigan Farm Bureau Full time

    OBJECTIVE:To guide the Field Force towards achieving success by delivering comprehensive customer support in preparing information for independent contractor insurance agents to quote, sell, and service clients. To ensure exceptional customer service is provided in a timely and professional manner. To offer operator support during standard business hours by...