Service Manager
5 days ago
We are seeking a highly skilled and experienced Service Manager to join our team at Summit Fire & Security. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers, while also driving business growth and profitability.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and retention
- Manage and coordinate the activities of the Service Department, including scheduling, budgeting, and personnel management
- Collaborate with cross-functional teams to ensure seamless delivery of services and products
- Monitor and analyze key performance indicators (KPIs) to drive business growth and improvement
- Develop and maintain relationships with customers, vendors, and partners to ensure mutual benefit and growth
- 5+ years of experience in the fire protection industry, with a focus on customer service and operations management
- Proven track record of driving business growth and profitability through strategic planning and execution
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and partners
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Flexible spending accounts and employee assistance program
- Opportunities for career advancement and professional development
Summit Fire & Security is an equal opportunity employer committed to diversity and inclusion. We are proud to offer a dynamic and supportive work environment, with a focus on employee growth and development.
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Service Manager
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Service Manager
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