Service Manager

5 days ago


Vero Beach, Florida, United States Summit Companies Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to join our team at Summit Fire & Security. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers, while also driving business growth and profitability.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and retention
  • Manage and coordinate the activities of the Service Department, including scheduling, budgeting, and personnel management
  • Collaborate with cross-functional teams to ensure seamless delivery of services and products
  • Monitor and analyze key performance indicators (KPIs) to drive business growth and improvement
  • Develop and maintain relationships with customers, vendors, and partners to ensure mutual benefit and growth
Requirements
  • 5+ years of experience in the fire protection industry, with a focus on customer service and operations management
  • Proven track record of driving business growth and profitability through strategic planning and execution
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and partners
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
Benefits
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Flexible spending accounts and employee assistance program
  • Opportunities for career advancement and professional development

Summit Fire & Security is an equal opportunity employer committed to diversity and inclusion. We are proud to offer a dynamic and supportive work environment, with a focus on employee growth and development.


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