Customer Service Representative

5 days ago


Vero Beach, Florida, United States Banfield Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Client Service Coordinator. In this role, you will be responsible for providing exceptional service to our clients and their pets, ensuring a positive experience from the moment they walk through our doors.

Key Responsibilities
  • Recruit new clients by promoting hospital services and ensuring a smooth flow of clients and pets to maximize productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through efficient and productive hospital operations.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
  • Assist incoming and outgoing clients with necessary documentation, entering pet information and history, and ensuring prompt service.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • Ability to multi-task and manage multiple tasks simultaneously.
  • Strong communication and organizational skills.
  • Problem-solving skills and ability to identify, analyze, and solve problems.
  • Client service skills and ability to provide attentive, courteous, and informative service.
  • Intellectual ability to accurately follow instructions and provide directions.
  • Mathematical ability to perform calculations and conversions.
  • Computer skills and proficiency in Microsoft Office applications.


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