Customer Service Representative

3 days ago


Vero Beach, Florida, United States PeopleShare Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Job Responsibilities:
  • Provide accurate and timely information to customers regarding their orders, including status, history, and changes.
  • Assist customers with inquiries and concerns about products and orders.
  • Resolve customer complaints and concerns in a professional and timely manner.
  • Build strong relationships with customers by listening to their needs and providing personalized solutions.
  • Process customer transactions, including sales, refunds, exchanges, and replacements.
  • Ensure all necessary information is accurate and included prior to completing transactions.
Requirements:
  • 3+ years of experience as a customer service representative.
  • Excellent customer service skills, with a focus on building strong relationships.
  • Excellent verbal and written communication skills.
  • Proficient in using email, Google Documents, Excel, Order Management Systems, and knowledge of Zendesk.
  • Strong organizational skills, with the ability to manage priorities and workflow.

We offer a competitive hourly rate of $19/hour and a temporary position until the end of the year. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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