Healthcare Services Coordinator
6 days ago
Job Summary
We are seeking a highly organized and detail-oriented Clinical Operations Associate to join our team at Allina Health. In this role, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities
- Registration and Check-in
- Greet and welcome patients to Allina Health, either in person or over the phone
- Collect demographic and financial information from patients and enter it into our electronic medical record system
- Utilize all necessary tools and resources to conduct patient check-in, including interviewing patients and collecting necessary documentation
- Financial Transactions
- Collect co-pays and remaining balances from patients
- Obtain signatures from patients as needed
- Respond to questions regarding financial assistance programs
- Office Support
- Manage and organize the patient care lobby and provide support to other departments
- Clean and disinfect the lobby and check-in area, as well as other clinic resources
- Unpack and restock supplies, file cabinets, and other clinic resources
- Schedule appointments and assist with other office communication needs
- Other Duties
- Perform weekly downtime checks
- Participate in staff meetings and contribute to a positive and collaborative team environment
Requirements
- Must be 18 years of age and have the education and/or experience needed to meet required functional competencies
- 1 year of basic computer skills
Preferred Qualifications
- Associate's or Vocational degree
- 0-2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
- 0-2 years of customer service, clerical, or other business office environment experience
- 0-2 years of medical terminology knowledge
Physical Demands
- Sedentary:
- Lifting weight: Up to 10 lbs. occasionally, negligible weight frequently
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