Customer Service Specialist

4 weeks ago


Savannah, Georgia, United States Mass Markets Full time

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a professional and timely manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.

About the Role:

As a Call Center Representative at Mass Markets, you will be responsible for providing exceptional customer service and support to our clients. If you have a passion for helping others and are looking for a challenging and rewarding role, we encourage you to apply.



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