Customer Service Specialist

3 weeks ago


Savannah, Georgia, United States Mass Markets Full time

Key Responsibilities:

  • Handle inbound and outbound contacts in a professional and timely manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for the customer.

About the Role:

As a Contact Center Representative at Mass Markets, you will be responsible for providing exceptional customer service and support. You will handle a high volume of customer contacts, ensuring that each interaction is handled in a professional and timely manner.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong customer service skills.
  • Ability to work independently and as part of a team.

What We Offer:

Mass Markets offers a competitive salary and benefits package, as well as opportunities for career growth and development.



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