Customer Service Specialist
3 weeks ago
Key Responsibilities:
- Handle inbound and outbound contacts in a professional and timely manner.
- Ensure first call resolution through effective problem-solving and call handling.
- Research systems to find missing information as applicable.
- Coordinate with other departments to resolve issues when needed.
- Document and process customer claims in appropriate systems.
- Lead fact-finding discussions to determine the best options for the customer.
About the Role:
As a Contact Center Representative at Mass Markets, you will be responsible for providing exceptional customer service and support. You will handle a high volume of customer contacts, ensuring that each interaction is handled in a professional and timely manner.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong customer service skills.
- Ability to work independently and as part of a team.
What We Offer:
Mass Markets offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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