Housekeeping Operations Manager
3 days ago
About The Madison Hotel:
The Madison Hotel is a 356-room colonial inspired yet contemporary hotel that attracts visitors, families, and locals alike for meals and meetings, overnights and nightcaps. Our guests take refuge from the hustle and bustle of the city in our sophisticated guestrooms and select suites with extra space to spread out and all the comforts of home.
Our Team:
We are a passionate team that has fun, works hard, and loves one another. When you join The Madison Hotel family, you also get the benefit of our company culture. Our culture is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.
Job Summary:
We are seeking a skilled Housekeeping Supervisor to maintain the building to ensure a safe and clean experience for hotel guests, associates, and vendors. The successful candidate will provide Housekeeping Team direction and support, ensuring maximum efficiency and guest satisfaction.
Responsibilities:
- Supervise the Housekeeping Staff: Provide open communication, training, coaching, and counseling to ensure maximum efficiency.
- Interview, Hire, Train, and Evaluate Staff: Recommend performance evaluations, resolve problems, and provide open communication and recommend discipline and/or termination when appropriate.
- Inspect and Maintain Cleanliness: Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back of the house to ensure compliance with accident/loss prevention programs, health/sanitation standards, and regulations.
- Issue Assignments and Supplies: Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Respond to Guest Requests: Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Log Items and Maintain Controls: Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement Emergency Procedures: Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
- Comply with Attendance Rules: Comply with attendance rules and be available to work on a regular basis.
- Perform Other Job-Related Duties: Perform any other job-related duties as assigned.
Qualifications:
- Housekeeping Experience: Preferred experience in housekeeping.
- Physical Abilities: Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
- Communication Skills: Effective verbal and written communication skills to adapt communication style to suit different audiences.
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