Retail Team Lead
5 days ago
The Apothecarium is a leading cannabis retailer with a strong presence in California, Pennsylvania, Maryland, and New Jersey. Our mission is to provide a unique and exceptional customer experience, while promoting the benefits of cannabis for wellness and relaxation.
Job SummaryWe are seeking a highly motivated and experienced Team Lead to join our dispensary team. As a Team Lead, you will be responsible for supervising and managing a team of retail staff, ensuring excellent customer service, and maintaining a positive and productive work environment.
Key Responsibilities- Supervise and manage a team of retail staff, providing guidance and support to ensure excellent customer service and sales performance.
- Assist in the management of dispensary operations, including inventory management, cash handling, and customer service.
- Act as a resource for team members, providing strain and product knowledge, and supporting the collective's strategic alliances and partnerships.
- Ensure compliance with internal, local, and state regulations, and maintain strict controls to protect dispensary assets.
- Engage with customers to resolve escalated interactions and ensure patient concerns are solved efficiently, respectfully, and promptly.
- Maintain a positive work environment conducive to trust and respect, and ensure department equipment is functional and maintained.
- Experience working in retail management, customer service, and cannabis industry (1-year minimum).
- Bachelor's Degree or equivalent in professional and life experience.
- Must be authorized to live and work in the U.S., and be at least 21 years old.
- Must speak/write English proficiently, and possess personal knowledge of medicinal effects of cannabis and cannabis products.
- Competitive rate of pay.
- Excellent benefits package, including health, dental, vision, life, and 401(k) plans.
- Employee assistance program.
- Staff discounts.
- Commuter benefits (partially company-sponsored).
Employee works in a busy retail store with moderate to high noise levels.
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