Product Support Specialist

1 week ago


Tinley Park, Illinois, United States Panduit Full time
About the Role

We're seeking a highly skilled Product Support Specialist to join our team at Panduit. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met swiftly and effectively.

Key Responsibilities
  • Solve complex customer issues with in-depth product knowledge across various applications and competitor lines.
  • Act as the primary contact for Panduit customers, providing clear communication and proactive solutions.
  • Address problems with Panduit's computer printable and labeling system products.
  • Handle technical requests through all communication channels, providing coaching and support as needed.
  • Build and maintain relationships with global colleagues and product management to ensure timely resolutions.
  • Gather and organize large data sets for self-service product information portals.
  • Develop strong connections with account teams and partners to support sales initiatives.
Requirements
  • Bachelor's degree in business, marketing, or engineering focus required, or relevant equivalent experience in lieu of degree.
  • Years of Experience: 2-4 years of customer service or product support role
What We Offer
  • Competitive Total Rewards Program with health and financial benefits.
  • Flexible work options. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
  • Generous vacation, sick days, holidays, and a volunteer day.
  • 401K match and profit sharing.
  • Multiple healthcare options.
  • Parental leave.
  • Growth and development opportunities.

Panduit is an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. We're committed to building a sustainable and connected world, and we're looking for talented individuals to join our team.



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