Airport Facility Operations Manager

2 weeks ago

Houston, Texas, United States SP+ Full time
Job Overview

Company Overview

SP+ is committed to our Promise, "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to enhance the experiences of those we serve. This dedication results in a powerful blend of skilled professionals and cutting-edge technology, allowing SP+ to prioritize every moment, ensuring that the time invested by colleagues, clients, and customers is always significant.

PRIMARY ROLE - Oversees operations, employee relations, and customer service to guarantee the efficient daily functioning of airport parking facilities.


Key Responsibilities

  • Directs and coordinates the efforts of staff and contract personnel to ensure optimal facility operations.
  • Develops the annual operational budget and ensures adherence to budgetary constraints, taking corrective actions as necessary.
  • Reviews and approves bi-monthly expense reports.
  • Ensures compliance with established parking, security, cash control, and customer service protocols by all staff members.
  • Assesses employee performance, issues disciplinary actions, and manages initial grievance procedures.
  • Acts as the primary liaison with union representatives, if applicable.
  • Conducts inspections of grounds, facilities, and equipment to maintain safe working conditions and identify repair needs, initiating corrective measures as required.
  • Facilitates weekly communications with clients to discuss financial performance, operational updates, and ongoing projects.
  • Coordinates routine maintenance and special projects aimed at facility enhancements.
  • Supervises subcontractor activities to ensure compliance with contractual obligations.
  • Manages facility openings and closings, determining staffing needs to maintain service quality.
  • Engages with customers to address inquiries, investigate complaints, and resolve issues.
  • Monitors daily cashier reports to ensure accurate sales reporting and maintain security against potential theft or inefficiencies.
  • Reviews damage claims to determine accountability and recommends safety improvements to prevent future incidents.

The responsibilities outlined above are essential to this role. Employees in this position may be required to undertake additional duties as necessary. These responsibilities are subject to modification.


Qualifications

Education: A Bachelor's Degree is strongly preferred.

Experience: A minimum of two years of management experience is required, ideally in a large, dynamic parking environment. Experience in airport operations, customer service, and union relations is highly desirable.

Technical Skills: Basic proficiency in Microsoft Office applications is required.

Equipment Utilized: Personal computers, monitoring equipment, telecommunication devices, and vehicles.

Licensing: A valid state-issued driver's license with an acceptable driving record is necessary.

Additional Requirements: All employees must be able to obtain and maintain an airport-issued security badge.

Essential Skills: Candidates must demonstrate the ability to interact effectively with employees, management, clients, and vendors, assess situations, prioritize tasks, and respond to issues promptly. The role requires managing multiple tasks in a fast-paced environment while adhering to deadlines and maintaining strong attention to detail.

Physical Requirements: The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The role involves regular travel between various facilities, with the majority of tasks performed in an office setting. The employee may need to lift objects weighing up to 25 pounds and will be required to work outdoors in varying weather conditions.

Employment at SP+ is based on an "at will" basis, allowing either the employee or SP+ to terminate the employment relationship at any time for any lawful reason. SP+ reserves the right to adjust work schedules, responsibilities, and other employment conditions based on business needs.

SP+ is an equal opportunity employer, committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes.

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