Airport Operations Team Leader

2 weeks ago


Houston, Texas, United States Careers In Government, Inc. Full time
POSITION SUMMARY

The Airport Operations Team Leader is responsible for overseeing customer service initiatives within the airport environment, ensuring a seamless and exceptional experience for all travelers.

KEY RESPONSIBILITIES
  • Lead a dedicated team of customer service professionals, promoting a culture of excellence and operational readiness.
  • Act as the primary point of contact for airlines, federal agencies, and service providers, fostering strong relationships to enhance passenger satisfaction.
  • Supervise daily operational activities, including passenger processing, gate management, and maintenance coordination.
  • Conduct regular evaluations of facilities to ensure compliance with safety and quality standards.
  • Implement training programs for staff to enhance service delivery and operational efficiency.
  • Manage the information booth and lost and found services, addressing passenger inquiries and concerns effectively.
  • Coordinate special events and manage VIP facilitation to ensure a high level of service.
  • Prepare and present reports to department heads, highlighting operational performance and areas for improvement.

WORK ENVIRONMENT

This role requires physical stamina, including the ability to lift moderately heavy items and endure extended periods of walking in various conditions.

QUALIFICATIONS

EDUCATION: A bachelor's degree in Hospitality Management, Aviation Management, Business, or a related field is preferred.

EXPERIENCE: A minimum of four years in airport operations or customer service, with at least two years in a supervisory role.

LICENSE: A valid driver's license is required, along with the ability to pass background checks and obtain necessary security clearances.

PREFERENCES: Candidates with airport operational experience and strong communication skills will be prioritized.

APPLICATION PROCESS

Interested candidates are encouraged to submit their applications online, adhering to the outlined procedures.

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