Technical Support Specialist II

2 weeks ago


Shreveport, Louisiana, United States Amazon Services LLC Full time
About Amazon Services LLC

Amazon Services LLC is a pivotal component of our operations, recognized for our rapid response, precision, and outstanding service. Our facilities are responsible for delivering countless products to numerous countries around the globe every single day. The Operations Technology Solutions (OTS) team provides continuous global IT assistance to Amazon Operations, playing an essential role in our success. We seek proactive individuals ready to embrace new challenges and inspire teams to develop solutions to the obstacles we encounter.

We take pride in our ownership of responsibilities, whether it involves supporting IT infrastructure, innovating technology internally, launching new operational facilities, or ensuring customer satisfaction through direct package delivery.

Position Overview

As a Technical Support Specialist II, you will leverage your expertise to assist the operations team in troubleshooting technical issues within an Amazon Operations facility, encompassing a wide range of technical areas.

We are dedicated to continuous improvement; you will have the opportunity to engage in professional development initiatives to advance your career within Amazon.

What We Provide
Amazon offers competitive compensation packages, including comprehensive healthcare benefits from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave.

Additional Perks:

Our work environment is casual; you can expect to wear jeans, t-shirts, sneakers, and occasionally a neon safety vest as part of your daily attire.

Key Responsibilities

Responsibilities include, but are not limited to:
  • Managing, maintaining, and troubleshooting IT equipment utilized in Amazon Operations facilities.
  • Addressing support requests and processes across the network.
  • Assisting in the onboarding and training of new employees.
  • Engaging in ongoing learning of emerging technologies.
  • Providing support to customers across multiple facilities in the vicinity, as well as remote clients.
  • Handling physical tasks, including lifting up to 49lbs and standing or walking for shifts lasting up to 12 hours.
BASIC QUALIFICATIONS
  • Minimum of 1 year of experience in a corporate environment supporting Windows, Mac, or Linux operating systems.
  • Proven experience in troubleshooting integrated and interdependent computer systems.
  • Experience in maintaining zebra thermal printers and troubleshooting thin clients, PCs, scanners, and portable handheld devices.
  • High school diploma or equivalent.
PREFERRED QUALIFICATIONS
  • Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other relevant industry certifications.
  • Experience in a fast-paced environment with a strong emphasis on customer service.


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