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Patient Access Coordinator

2 months ago

Rapid City, South Dakota, United States Monument Health Full time

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department
CCI Administration

Scheduled Weekly Hours
40

Starting Pay Rate Range
$ $18.87
(Determined by the knowledge, skills, and experience of the applicant.)

Job Overview
At Monument Health, we believe in starting with compassion. As a Patient Access Coordinator, you will embark on a rewarding healthcare career, with no prior experience required. You will be an integral part of our team, delivering empathetic patient-centered service. Our culture is built on teamwork, professionalism, and mutual respect, providing you with a transformative career opportunity. You will make a difference every day.

As a Patient Access Coordinator, your role encompasses ensuring the accuracy of all front-end patient access and registration processes, contributing to exceptional patient care and a smooth revenue cycle. You will be the first point of contact for patients entering our facility, serving as a reliable resource to deliver service excellence to patients, families, healthcare providers, and internal departments.

Our Vision
At Monument Health, we strive to be a unified team that listens, embraces inclusivity, and demonstrates care. We are committed to doing the right thing every time. If you share this vision, we welcome you to join us.

Benefits
Monument Health offers competitive compensation and benefits for qualifying positions, including:

  • Supportive work environment
  • Medical, Vision, and Dental Coverage
  • Retirement Plans, Health Savings Account, and Flexible Spending Account
  • Instant pay options for qualifying roles
  • Paid Time Off Accrual
  • Opportunities for professional growth and advancement
  • Tuition assistance and reimbursement
  • Enhanced pay differentials for evening, night, or weekend shifts
  • Flexible scheduling options
Key Responsibilities:
  • Accurately gather patient demographics, confirm identity, and verify insurance coverage, utilizing various communication methods (phone, letters, face-to-face).
  • Support Monument Health's strategic goals by adhering to Revenue Cycle guidelines and participating in quality assurance initiatives.
  • Demonstrate understanding of payer information, including Medicare, Medicaid, and commercial payers.
  • Handle point-of-service collections, including prepayments and outstanding balances, while ensuring daily cash drawer reconciliation.
  • Provide patients with cost estimates for scheduled services and escalate financial clearance needs as necessary.
  • Educate patients on regulatory compliance by distributing and obtaining required forms and signatures.
  • Perform business office duties, including managing incoming communications and departmental correspondence.
  • Deliver exceptional service by assisting patients with way-finding and reception duties, ensuring a pleasant experience.
  • Facilitate patient scheduling and check-out processes, managing wait lists and recall lists as needed.
  • Maintain registration-related work queues and resolve errors promptly.
  • Possess working knowledge of electronic medical records and educate patients on their purpose and regulations.
  • Address account inquiries and escalate issues as appropriate.
  • Comply with all current and future policies and procedures, reporting directly to the supervisor.
  • Perform additional duties as assigned.
Preferred Qualifications:
  • Education: High School Diploma or GED Equivalent
  • Experience: 1+ years in Customer Service; 1+ years in Patient Relations; 1+ years in Medical Patient Accounts/Financial Services
Physical Requirements:
Medium work - exerting up to 10 pounds of force constantly, and/or up to 25 pounds of force frequently, and/or up to 50 pounds of force occasionally. Possible exposure to blood, bodily fluids, or tissues. Ability to work designated shift lengths, including night shifts or irregular hours.

Job Category
Revenue Cycle

Job Family
Registration and Scheduling

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.