Patient Access Specialist

1 day ago


Rapid City, South Dakota, United States Monument Health Full time

Job Summary

At Monument Health, we are committed to providing exceptional patient care and seamless revenue cycle processes. As a Patient Access Specialist, you will play a vital role in ensuring the integrity of all front-end patient access and registration functions. You will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their entire visit.

Key Responsibilities

  • Accurately collect demographics, confirm patient identity, and verify guarantor assignment and coverage information.
  • Assist in achieving strategic objectives by following Revenue Cycle guidelines and participating in quality assurance and improvement activities.
  • Demonstrate knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers.
  • Perform point-of-service collections, including prepayments, outstanding balances, co-payments, and co-insurance.
  • Initiate financial clearance by providing patients with cost estimates for scheduled services.
  • Review and understand authorization and referral records to confirm financial clearance.
  • Educate patients and maintain regulatory compliance by distributing and obtaining required forms and signatures.
  • Perform business office duties, including incoming phone calls and messages, in-basket messaging, patient communications, and intra-departmental communications.
  • Provide service excellence by interacting with patients in a friendly and caring way, being attentive to both emotional and physical needs.

Requirements

  • High School Diploma or Equivalent
  • 1+ years of Customer Service Experience
  • 1+ years of Patient Relations Experience
  • 1+ years of Medical Patient Accounts/Financial Services Experience

What We Offer

  • Competitive wages and benefits
  • Supportive work culture
  • Medical, Vision, and Dental Coverage
  • Retirement Plans, Health Savings Account, and Flexible Spending Account
  • Instant pay for qualifying positions
  • Paid Time Off Accrual Bank
  • Opportunities for growth and advancement
  • Tuition assistance/reimbursement
  • Excellent pay differentials for qualifying positions
  • Flexible scheduling


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