Centralized Scheduling Coordinator

3 days ago


Lake Charles, Louisiana, United States Center for Orthopaedics Full time
Job Summary

We are seeking a highly organized and detail-oriented Centralized Scheduler to join our team at the Center for Orthopaedics.

The successful candidate will serve as the primary point of contact for scheduling needs, ensuring seamless communication with patients, physicians, and staff.

Key Responsibilities
  1. Answer incoming calls and schedule appointments as requested by patients or based on referrals from other providers.
  2. Verify patient demographic data and screen insurance information for billing purposes, monitoring accounts for credit status prior to scheduling.
  3. Collaborate with physicians to ensure patients are scheduled accurately and according to their preferences.
  4. Provide patients with accurate information prior to their appointment, including necessary requirements.
  5. Notify patients of delinquent or outstanding balances prior to scheduling.
  6. Reschedule patients as needed.
  7. Work closely with the insurance verification specialist to ensure patients have in-network insurance or obtain out-of-network authorizations when necessary.
  8. Assist callers with problem-solving and direct them to the correct person to resolve issues.
  9. Stay up-to-date on insurance carriers and their requirements.
Requirements

The ideal candidate will possess excellent communication and organizational skills, with the ability to work in a fast-paced environment.

A strong knowledge of insurance carriers and their requirements is essential.

We offer a competitive salary and benefits package to the successful candidate.



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