Centralized Scheduler

2 days ago


Lake Charles, Louisiana, United States Center for Orthopaedics Full time
Job Summary

As a Centralized Scheduler at the Center for Orthopaedics, you will serve as the primary contact for scheduling needs, ensuring seamless coordination between patients, physicians, and staff.

Key Responsibilities
  1. Answer incoming calls and schedule appointments as requested by patients or based on referrals from other providers.
  2. Verify patient demographic data and screen insurance information for billing purposes, monitoring accounts for credit status and delinquent balances.
  3. Collaborate with physicians to ensure patients are scheduled accurately and according to their preferences.
  4. Provide patients with accurate information prior to their appointment, including necessary requirements and delinquent balances.
  5. Reschedule patients as needed and work closely with the insurance verification specialist to ensure patients have in-network insurance or obtain out-of-network authorizations.
  6. Assist callers with problem-solving and direct them to the correct person to resolve issues.
  7. Maintain knowledge of various insurance carriers and their requirements.
Requirements

This role requires strong communication and organizational skills, with the ability to work in a fast-paced environment and prioritize multiple tasks. A knowledge of insurance carriers and their requirements is essential.



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