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Patient Access Coordinator

2 months ago

Lake Charles, Louisiana, United States SWLA Center for Health Services Full time
Job Title: Patient Access Coordinator

We are seeking a highly skilled and organized Patient Access Coordinator to join our team at SWLA Center for Health Services. As a key member of our call center, you will be responsible for providing exceptional customer service and ensuring seamless communication between patients, providers, and staff.

Key Responsibilities:
  • Manage incoming and outgoing calls in a timely and efficient manner
  • Accurately schedule new and established patients
  • Provide detailed information to patients regarding their appointments, including dates, times, and locations
  • Collaborate with clinical staff to resolve scheduling conflicts and cancellations
  • Document patient messages and updates in our electronic health record system
  • Participate in ongoing training and professional development to enhance knowledge and skills
Requirements:
  • High school diploma or equivalent required
  • Medical Assistant training or certification preferred
  • Switchboard experience desired
  • Experience in healthcare, healthcare office, call center, or reception
Benefits:
  • Competitive pay and benefits package
  • Health, dental, and vision insurance
  • Retirement plan and 401k matching
  • Paid time off and paid holidays
  • Employee assistance program