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Customer Service Leader

2 months ago

Perry Hall, Maryland, United States Food Lion Full time
Customer Service Leader Job Description

Food Lion is seeking a Customer Service Leader to provide exceptional customer service and support to our customers. As a Customer Service Leader, you will be responsible for ensuring that our customers receive fast, easy, flexible, and friendly service.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers
  • Assist customers with their shopping needs and resolve any issues that may arise
  • Work collaboratively with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service
  • Ensure that the front end area of the store is clean and well-maintained
  • Perform other duties as assigned by the Customer Service Manager or Assistant Customer Service Manager
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Ability to lift up to 25 pounds and stand for long periods of time
  • Ability to work a variety of shifts, including mornings, afternoons, and evenings
Working Conditions:

The Customer Service Leader will work in a fast-paced retail environment with frequent customer interactions. The position requires standing for long periods of time, lifting up to 25 pounds, and working a variety of shifts.

The Customer Service Leader will be required to wear a Food Lion uniform and maintain a neat and clean appearance while on duty.

The Customer Service Leader will be expected to adhere to all company guidelines, policies, and standard practices.