Service Desk Associate

2 weeks ago


Perry Hall, Maryland, United States Planet Fitness Full time
Job Summary

The Service Desk Associate is responsible for providing exceptional customer service to members and guests, handling membership sales, and maintaining the cleanliness of the facility and equipment. This role requires excellent communication and interpersonal skills, as well as the ability to work well independently and with others.

Key Responsibilities
  • Greet and assist members and guests upon arrival and departure
  • Monitor club access and answer questions from members and guests
  • Handle member and guest complaints and provide solutions
  • Sell memberships and enter new members into the database
  • Operate the Point-of-Sale system and collect balances on past due accounts
  • Perform club housekeeping duties, including cleaning equipment and facilities
  • Assist with scheduling appointments for fitness training sessions
  • Complete the Club Walk-Around and perform checklists
  • Provide guidance and support to new employees
Requirements
  • High School Diploma or G.E.D. preferred
  • Previous customer service and/or sales experience preferred
  • Previous cleaning/maintenance experience preferred
  • Basic computer literacy
Work Environment

The Service Desk Associate will work in a primarily indoor environment with normal exposure to light, sound, heat, and cold. The role requires frequent walking, standing, bending, stooping, kneeling, crouching, grasping, and reaching. The ability to lift, push, pull, and carry at least 60 pounds is also required.


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