Service Desk Associate
2 days ago
At Planet Fitness, we're committed to creating a welcoming and inclusive environment for our members and staff. As a Service Desk Associate, you'll play a vital role in ensuring our facilities are clean, organized, and ready for our members to enjoy.
Key Responsibilities:- Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
- Monitor club access, answer questions, and handle member and guest complaints in a fair and respectful manner.
- Sell memberships, write agreements, and enter new members into our database, ensuring accurate and up-to-date information.
- Operate our Point-of-Sale system, collect balances on past due accounts, and maintain a clean and organized front desk area.
- Schedule appointments for fitness training sessions, complete club walk-arounds, and perform beginning and end-of-shift procedures.
- Demonstrate a commitment to diversity, equity, and inclusion, embracing the contributions of all team members and promoting a positive and respectful work environment.
- High school diploma or equivalent preferred.
- Previous customer service and/or sales experience a plus.
- Basic computer literacy and ability to learn our systems and processes.
- Excellent communication and interpersonal skills, with the ability to work well independently and as part of a team.
- Positive attitude, willingness to help others, and ability to maintain composure in difficult situations.
- A positive and professional work environment.
- Competitive pay and benefits, including a 401(k) retirement fund with employer match.
- Opportunities for growth and development, with over 90% of our management team starting as entry-level team members.
- A free employee Black Card membership, allowing you to enjoy our facilities and services at a discounted rate.
- Regular involvement in community outreach events and a commitment to creating a positive impact in our community.
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Service Desk Associate
1 month ago
Perry Hall, Maryland, United States Planet Fitness Full time{"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our...
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Service Desk Associate
4 weeks ago
Perry Hall, Maryland, United States Planet Fitness Full timeJob Title: Service Desk AssociateWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...
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Service Desk Associate
2 weeks ago
Perry Hall, Maryland, United States Planet Fitness Full timeJob Title: Service Desk AssociateWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...
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Service Desk Associate
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Perry Hall, Maryland, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key ResponsibilitiesCustomer Service:...
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