Customer Service Leader

1 week ago


Perry Hall, Maryland, United States Food Lion Full time
Job Summary

Food Lion is seeking a skilled Customer Service Leader to provide exceptional customer service and support to our customers. As a key member of our front-end team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our store.

Key Responsibilities

Provide fast, easy, flexible, and friendly service to our customers
Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
Ensure work station and front-end area of the store has a neat and clean presentation
Perform tasks of sales associate and customer lead as needed
Maintain alertness and call for assistance when needed to service customers
Adhere to all company guidelines, policies, and standard practices

Requirements

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Working Conditions

Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

What We Offer

Food Lion offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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