Customer Service Leader
2 days ago
Food Lion is a leading grocery retailer in the Southeastern and Mid-Atlantic states, serving over 10 million customers a week. We are seeking a highly skilled Customer Service Leader to join our team.
Key Responsibilities:- Provide exceptional customer service, ensuring a positive shopping experience for all customers.
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining high standards of customer service.
- Ensure store office functions are completed accurately and on time, communicating all cash variances to the Assistant Customer Service Manager.
- Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Perform tasks as a sales associate when scheduled or as needed, and as a customer lead to ensure service standards are maintained.
- Be courteous and helpful to other associates, adhering to the Food Lion dress code and company guidelines.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on the front end.
- Successfully complete computer-based training (CBT) and training aid courses.
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.
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