Family Engagement Case Coordinator

2 weeks ago

Chicago, Illinois, United States Illinois Action for Children Full time
Job Overview

ABOUT US:

Illinois Action for Children (IAFC) has been a pivotal force in the early childhood care and education landscape for over five decades. Our initiatives, services, and advocacy efforts are dedicated to enhancing the educational and life outcomes for children and families, particularly in mitigating the impacts of poverty. We strive to ensure that every child in Illinois, especially those facing challenges, has access to essential resources that foster success in both academic and personal spheres.

In alignment with our mission, IAFC is devoted to cultivating a diverse, equitable, inclusive, and anti-racist environment. We are committed to this promise through our recruitment practices and our focus on fostering a culture where diverse perspectives, ideas, and identities are valued and integrated into our operations and service delivery. Our staff embodies a rich diversity of racial, socio-economic, gender, religious, and national backgrounds. We welcome all individuals who resonate with our mission and vision to engage in our vital work.

POSITION SUMMARY:

Illinois Action for Children is in search of a dedicated Family Engagement Case Coordinator to deliver case management services for families with children (preK to third grade) who are frequently absent from school. Reporting to the North Lawndale Community Connections Manager, the Family Engagement Case Coordinator will collaborate with families and educational institutions to identify and mitigate barriers to regular attendance. This role also involves developing strategies in partnership with families, children, and community stakeholders to raise awareness about the significance of consistent school attendance. Furthermore, the coordinator will build relationships with additional North Lawndale families, local schools, and partner organizations to bolster community system development and enhance outcomes.

The ideal candidate will be a compassionate, service-oriented professional committed to achieving positive outcomes for vulnerable children and families in North Lawndale. The candidate should be adept at creating effective case management systems and maintaining communication with families, children, and partners. A positive outlook and a genuine appreciation for the North Lawndale community and its families are essential.

This role requires adherence to our core workplace capabilities, including accountability, customer focus, continuous quality improvement (CQI), effective communication, competent personnel, and clear priorities. All tasks must be executed with minimal supervision and in accordance with organizational standards.

KEY RESPONSIBILITIES:

  1. Manage a caseload of North Lawndale families with children facing chronic absenteeism:
    1. Conduct in-person meetings with families at least twice monthly
    2. Emphasize the importance of regular attendance and early education
    3. Engage with families to identify and resolve challenges affecting attendance
    4. Connect families and children to community resources and document referrals
    5. Assist families in establishing and achieving personal goals for enhanced self-sufficiency
    6. Follow up with families and agencies to document services until case closure
    7. Maintain accurate records of all relevant data points related to case management
    8. Ensure confidentiality of all information managed by IAFC.
  2. Collaborate with team members and partners to develop systems addressing attendance barriers:
    1. Identify high-need families as early as possible
    2. Create and maintain a directory of community resources
    3. Monitor challenges to implementation for team reflection and improvement
    4. Work with the team to design responsive strategies for emerging challenges
    5. Partner with schools to establish a Parent Attendance Committee
  3. Support community system development and collaboration within the Innovation Zone:
    1. Foster ongoing relationships with North Lawndale families, children, and partners
    2. Promote and connect children aged 0-5 to formal early learning programs
    3. Organize field trips for North Lawndale families
    4. Meet with community resource partners bi-monthly to facilitate referrals and serve as a connector and information resource
    5. Represent IAFC at external events and organizations to promote agency services
    6. Regularly attend program-related events
  4. Exemplify our core workplace capabilities of accountability, customer focus, continuous quality improvement (CQI), effective communication, competent personnel, and clear priorities.
  5. Other duties may be assigned at the organization's discretion.

QUALIFICATIONS:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required:

  • Bachelor's Degree in Social Work, Early Childhood Education, Family Studies, or a related field, with two years of experience in a caseworker or similar role. Previous experience working with children and families is essential.
  • Experience engaging with culturally diverse families and communities, demonstrating cultural sensitivity and appropriateness.
  • Exceptional written and verbal communication skills, with the ability to establish rapport at all levels.
  • Strong documentation skills.
  • A deep respect for confidentiality, involving families and colleagues.
  • Experience in motivating others to achieve their goals.
  • Willingness to work flexible hours, including evenings and some weekends.
  • Proficiency in Microsoft Word, Excel, and PowerPoint; comfort with data entry.
  • A valid Driver's License is required, along with reliable personal transportation and insurance.

BENEFITS:

  • Collaborate with passionate colleagues who are driven by our mission: Illinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children are prioritized.
  • Commitment to fostering a culture of diversity, equity, and inclusion throughout our organization, which is vital for the success of our initiatives and for creating an unbiased and inclusive workplace.
  • Comprehensive benefits package:
  • Health, dental, and vision insurance plans with a company contribution of 95% for single coverage
  • 401k with company match
  • Generous PTO – 23 days in the first year, 28 days in the second year, and 35 days thereafter
  • 11 Paid Holidays and 1 Floating Holiday
  • Tuition Reimbursement
  • Flexible Spending Account
  • Short-Term and Long-Term Disability insurance
  • Company-paid Life Insurance

WORKING ENVIRONMENT:

Illinois Action for Children offers a hybrid work model, combining onsite and remote work options.

Illinois Action for Children is an Equal Employment Opportunity Employer.

Note: This job description may be amended at any time at the discretion of IAFC, including job duties, work location, and/or work schedule.

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