Patient Access Representative I/II

4 days ago


Ventura, California, United States Ventura Full time
Job Summary

We are seeking a detail-oriented and organized Patient Access Representative to join our team at the Ventura County Medical Center and Santa Paula Hospital. As a key member of our patient-centered care approach, you will be responsible for ensuring a smooth and welcoming experience for our patients.

Key Responsibilities
  • Greet patients and direct them to the appropriate location or service
  • Answer routine questions and provide information about departmental activities and procedures
  • Schedule appointments and obtain factual information to create or update patient files and charts
  • Provide assistance in completing forms and assure confidentiality measures are followed
  • Compile reports, records, and charts by extracting and tabulating information from various sources
  • Review and manage patient schedules to anticipate scheduling errors and registration form updates
  • Handle high-volume patient interactions and frequent changes, delays, or unexpected events
Requirements
  • Some clerical experience in a medical service delivery area, or completion of a medical assistant training program
  • Ability to work in a fast-paced environment and multitask
  • Excellent customer service skills and ability to maintain confidentiality
  • Basic arithmetic calculations and typing skills
Working Conditions

This position may involve moderate to heavy public contact, including ambulatory or non-ambulatory patients in an outpatient or inpatient medical service delivery area.

Benefits

The County of Ventura offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.



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