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Patient Access Coordinator

2 months ago

Ventura, California, United States Guidehouse Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Guidehouse. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient registration process.

Key Responsibilities
  • Provide exceptional customer service to patients, family members, and visitors, creating a positive impression and ensuring a high level of satisfaction.
  • Assist patients and their families in accessing services, acting as an advocate and navigator until the patient is handed off to clinical staff.
  • Perform pre-admitting, admitting, and registering tasks, routing or escorting patients, family, or visitors as needed.
  • Work collaboratively with clinical staff to ensure seamless transitions and efficient patient flow.
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
Requirements
  • High School Diploma or equivalent (GED)
  • One year (1) or more of prior relevant experience in a medical/clinical/dental/hospital setting or customer service setting.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic computer skills and proficiency in data entry software.
Preferred Qualifications
  • One (1) year Patient Access experience
  • One (1) year Customer Service experience
  • Data Entry experience
  • Familiarity with health plans/insurance
  • Bilingual in English and Spanish
What We Offer

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package. Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program