Customer Service Representative

21 hours ago


Covington, United States Security Finance Full time

About Us

Security Finance is a leading provider of financial services, dedicated to helping individuals and communities achieve financial stability and success.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, marketing for new and continued customer business, and preparing and processing loans and income tax returns.

Key Responsibilities

  • Customer Service
    • Provide outstanding customer service to clients, both on the phone and in-person.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Marketing and Sales
    • Market for new and continued customer business, identifying opportunities to increase revenue and grow our customer base.
  • Loan and Tax Preparation
    • Prepare and process loans and income tax returns, ensuring accuracy and compliance with regulatory requirements.

What We Offer

  • Competitive Compensation and Benefits
    • A competitive salary and benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Opportunities for Growth and Development
    • Training and development opportunities to help you build a successful career in financial services.
  • Community Involvement
    • Participate in community service initiatives and contribute to the well-being of our communities.

Requirements

  • Customer Service Experience
    • Previous experience in customer-facing roles, preferably in a financial services or related industry.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Technical Skills
    • Basic computer skills and proficiency in Microsoft Office applications.

What We're Looking For

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service and helping individuals and communities achieve financial stability and success. If you're a team player with a strong work ethic and a desire to learn and grow, we encourage you to apply for this exciting opportunity.



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