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Customer Service Representative

2 months ago

Covington, United States Fidelity Investments Full time
About the Role

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and objectives.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, helping them to make informed decisions
  • Work collaboratively with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of Fidelity's products and services
  • Meet or exceed performance metrics and standards
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience, preferably in a financial services industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.