Customer Service Representative

2 days ago

Covington, Kentucky, United States Protective Life Full time

About Us

Protective Life is a leading provider of insurance and financial services, dedicated to helping individuals and families protect their futures. Our mission is to provide peace of mind and financial security through our products and services.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Handle customer contacts, including phone calls, emails, and in-person interactions
  • Provide accurate and informative answers to customer inquiries
  • Review and process transactions within established timeframes
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards

Requirements

  • High school diploma or equivalent required
  • At least 3 years of customer service experience, preferably in a call center environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and other software applications

What We Offer

Protective Life offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a 401(k) plan. We are committed to providing a supportive and inclusive work environment that fosters growth and development.

Why Join Us

At Protective Life, we value our employees and strive to create a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we are committed to providing opportunities for growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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