Customer Service Representative

1 day ago


Covington, Kentucky, United States Fidelity TalentSource LLC Full time
About the Role

Fidelity TalentSource LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and helping our clients achieve their financial goals.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and digital channels
  • Assist customers with a range of inquiries and issues related to their accounts and financial products
  • Work collaboratively with internal teams to resolve customer concerns and provide solutions
  • Develop and maintain a deep understanding of our products and services to effectively address customer needs
  • Meet or exceed performance metrics and quality standards
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
  • Competitive hourly rate and opportunities for overtime
  • Comprehensive training program to develop your skills and knowledge
  • Opportunities for career advancement and professional growth
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance


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