Event Security Manager
3 weeks ago
We are seeking a highly skilled and experienced Event Security Supervisor to join our team at Oak View Group. As a key member of our security team, you will be responsible for ensuring the safety and well-being of our employees, tenants, and patrons at the CFG Bank Arena.
Key Responsibilities- Supervise and manage Event Day Security Staff to ensure job requirements are met.
- Assist with scheduling and deployment of staff on event days.
- Oversee Event Day Security Staff to ensure job requirements are met.
- Monitor staff and provide corrective guidance.
- Enforce OVG employee policy and ensure compliance with all relevant laws and regulations.
- Work with the Director of Security to improve and refine the security program.
- Assist with hiring and training of Event Day Staff as required.
- Provide exceptional customer service to all guests.
- Possess a positive attitude and facilitate teamwork and respect among co-workers.
- Welcome guests, provide directions, and answer any questions that may arise.
- Monitor, patrol, secure areas of the arena and check/monitor credentials.
- Provide assistance to guests with special needs or wheelchair access.
- Resolve guest complaints quickly and exceed the guests' expectations.
- Enforce building policies and event procedures.
- Maintain order and ensure crowd safety.
- Assist and direct guests in a variety of situations including emergencies.
- Perform wanding of patrons and monitor entry of patrons through metal detectors.
- Communicate efficiently and clearly with co-workers/supervisors.
- Follow all incident procedure protocols and documentation when necessary.
- Ability to perform all essential duties and responsibilities in a satisfactory manner.
- Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
- Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated experience in event security field.
- Previous management or leadership experience preferred.
- Deep understanding of security and safety principles.
- Ability to work with Word and Excel programs to manage administrative tasks.
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Baltimore, Maryland, United States Oak View Group Full time{"title": "Event Security Supervisor", "content": "Job SummaryWe are seeking a highly skilled and experienced Event Security Supervisor to join our team at the CFG Bank Arena. As a key member of our security team, you will be responsible for ensuring the safety and well-being of employees, tenants, and patrons at the arena.Key ResponsibilitiesSupervise and...
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Baltimore, Maryland, United States Oak View Group Full timeAbout the Role:Oak View Group is seeking a highly skilled and detail-oriented Event Security Specialist to join our team at CFG Bank Arena. As a key member of our Event Security Team, you will be responsible for ensuring the safety and well-being of employees, tenants, and patrons at the arena.Key Responsibilities:Provide exceptional customer service to all...
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