Field Adjuster for Property Claims
2 weeks ago
Join American Family Mutual Insurance Company as we revolutionize our claims process to prioritize our customers' needs. Our mission is to safeguard and restore the aspirations of our clients during their most challenging times. By leveraging our expertise and innovative technologies, we aim to transform one of the largest sectors in America, creating a positive impact that benefits our customers, communities, and organization. We are dedicated problem solvers who tackle both significant and minor challenges, reshaping the insurance landscape.
Position Overview:
The Field Adjuster for Property Claims will be responsible for investigating and managing property claims within a designated territory. The ideal candidate will assess liability, gather pertinent information, review coverage options, and resolve claims effectively. You will collaborate with the Claims Division to ensure exceptional customer service and work closely with agencies to provide a seamless claims experience. This role involves handling moderately complex claims with values up to $50,000, including various types of losses such as water, wind, hail, and fire.
Key Responsibilities:
- Investigate the origin and cause of claims by engaging with relevant parties, including insured individuals, claimants, agents, and legal representatives.
- Identify complex issues and seek assistance when necessary, managing claims with integrity.
- Handle both first-party and third-party claims across multiple policy types and endorsements.
- Conduct on-site inspections as required, evaluate damages, and negotiate settlements with all involved parties.
- Respond to customer inquiries, make informed decisions, and close files as appropriate.
- Interpret and apply policy documents, leases, and contracts to assigned claims.
- Provide updates on the claims process and status to all parties, addressing questions or redirecting as needed.
- Proven experience in delivering customer-focused solutions and support.
- Experience managing first-party and third-party claims across various lines.
- Ability to handle moderately complex claims effectively.
- Strong knowledge of casualty coverage policies and endorsements.
- Comprehensive understanding of the claims handling process.
- Valid driver's license with a satisfactory driving record.
- State-specific property casualty claims licensing as necessary.
- Willingness to travel up to 50% of the time, with potential catastrophe duty up to 75%.
- Ability to navigate various environments, including climbing ladders and moving objects up to 50 pounds.
- Exposure to varying temperatures and outdoor elements.
- Ability to work in noisy and potentially hazardous environments.
- Experience with Xactimate estimate writing is required.
We offer a comprehensive benefits package that supports your physical, emotional, and financial well-being, including medical, dental, and vision coverage, a competitive 401(k) plan, and paid time off.
American Family Mutual Insurance Company is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
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