Technical Systems Support Specialist
7 days ago
eTeam is seeking a highly skilled Technical Systems Support Specialist to join our regional quality and engineering organization. As a key member of our team, you will play a vital role in supporting calibration systems used in the Americas' calibration labs.
About the RoleThe successful candidate will be responsible for ensuring high uptime of calibration controllers and the software running on them for our service delivery teams. This includes managing the computer refresh program for the Americas region, collaborating with end-users, and deploying proprietary software.
Responsibilities- Ensure high uptime of calibration controllers and software for service delivery teams.
- Manage computer refresh program for the Americas region, including installation and configuration of proprietary software.
- Collaborate with end-users in various locations to confirm requirements, transfer files, and deploy software.
- Continuously work on process and tool improvement.
- Work with calibration SW developers and IT teams to isolate, troubleshoot, and resolve calibration system problems reported by service centers or service teams operating on customer sites.
- Validate updates and enhancements to calibration platforms, infrastructure, and IT policies and security patches prior to implementation.
We are looking for a combination of education and/or applicable work experience of 4+ years in related tasks, such as calibration using automated tools, troubleshooting systems, SW support or development.
Must-Have Skills- Ability to troubleshoot systems consisting of electronic equipment, printers, computers, and software that control these systems.
- Attention to detail, ability to extract relevant technical information from manuals.
- Self-starter, manage workload and tickets independently.
- Applicants may be asked to complete relevant work samples as part of the selection process.
- Working knowledge of electronics measurement equipment.
- Familiarity with Keysight's calibration platforms.
- Ability to read and understand low-level and/or scripting programming languages such as C, BASIC, Perl, Python.
- Some knowledge of Unix OS, including using shell/command prompt to navigate directories/folders and executing commands.
eTeam offers a competitive salary range of $85,000 - $110,000 per year, based on experience and qualifications. We provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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