High-Tech Support Specialist

6 days ago


Roseville, California, United States iShift Full time

Job Overview:

iShift is seeking a highly skilled Systems Support Technician to join our team in Roseville, CA. As a key member of our regional quality and engineering organization, you will play a critical role in supporting calibration systems used in the Americas' calibration labs.

About the Role:

We are looking for a self-starter who can troubleshoot complex systems consisting of electronic equipment, printers, computers, and software that control these systems. The ideal candidate will have a combination of education and/or applicable work experience of 4+ years in related tasks, such as calibration using automated tools, troubleshooting systems, SW support or development.

Key Responsibilities:

  • Ensure high uptime of calibration controllers and the SW running on them for the service delivery teams.
  • Continuously work on process and tool improvement.
  • Work with calibration SW developers and IT teams to isolate, troubleshoot, and resolve calibration system problems reported by the service centers or service teams operating on customer sites.
  • Validate updates and enhancements to calibration platforms, infrastructure, and IT policies and security patches prior to implementation.

Requirements:

  • Ability to troubleshoot systems consisting of electronic equipment, printers, computers, and software that control these systems.
  • Attention to detail, ability to extract relevant technical info from manuals.
  • Self-starter, manage workload and tickets independently.

Desired Skills:

  • Working knowledge of electronics measurement equipment.
  • Familiarity with calibration platforms.
  • Ability to read and understand low-level programming languages such as C, BASIC, Perl, Python.
  • Some knowledge of Unix OS such as using shell/command prompt to navigate directories/folders and executing some commands.

Compensation:

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience. This role offers a competitive compensation package, including hybrid work options after a reasonable amount of time on the job.



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