IT Support Specialist
7 days ago
**Company Overview**
Audacy is a leading multi-platform audio content and entertainment company that connects with 200 million consumers. Our team is dedicated to delivering exceptional customer experiences through innovative solutions.
**Salary Range**
We offer an anticipated starting base salary range of $62,000/Yr. to $67,000/Yr., commensurate with experience, knowledge, skills, abilities, and location. This figure may vary based on individual circumstances.
**Job Description**
We are seeking an experienced IT Support Specialist to join our team in Roseville, California. The ideal candidate will provide technical assistance across the company, both in-person and remotely, ensuring seamless operations and customer satisfaction.
**Key Responsibilities:**
- Install and configure desktop computer hardware, software, network connections, and printers.
- Monitor the ticketing system and proactively address service issues.
- Provide technical support across the company.
- Modify user accounts through permissioning change requests.
- Repair and replace equipment as necessary.
**Required Skills and Qualifications:**
To succeed in this role, you must have:
**Technical Skills:*
- Prior experience providing desktop support (1-3 years).
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, Subnetting, DNS, AOIP).
**Soft Skills:**
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
**Benefits:**
Audacy offers a comprehensive benefits package, including:
**Health Insurance**, **Dental**, **Vision**, **Mental Health**, **Telemedicine**, **Flexible Spending Accounts**, **Health Savings Account**, **Disability**, **Life Insurance**, **Critical Illness**, **Hospital Indemnity**, **Accident Insurance**, **Paid Time Off**, **401(k) Retirement Plan**, **Student Loan Payment Assistance Program**, **Legal Assistance**, **Life Assistance Program**, **Identity Theft Protection**, and **Discounted Home and Auto Insurance**.
**Other Requirements:**
Please note that you must be physically able to move heavy computer equipment/boxes and safely climb short ladders without assistance. A valid driver's license, satisfactory completion of a motor vehicle record check, and proof of insurance are also required.
**About Us**
Audacy is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. We strive to create a work environment where everyone feels valued, respected, and empowered to succeed.
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